Support

Updated November 14, 2026.

A question, a mistake in a word or a problem with the lock? Write to us.

englishlock.app@gmail.com. We reply by email as soon as possible. To help, tell us your phone model, your system version and what happened.

Cancel the subscription

iPhone: Settings, your name, Subscriptions, EnglishLock, Cancel Subscription. Or in the app: EnglishLock Settings, Manage subscription.
Android: Google Play, profile icon, Payments and subscriptions, Subscriptions, EnglishLock, Cancel.
Cancel at least 24 hours before the end of the period so you are not charged again. Access continues until the end of the period you already paid for.

Refund

Purchases are made and refunded by Apple or Google. On iPhone, request it at reportaproblem.apple.com. On Android, through Google Play, under Payments and subscriptions.

The lock does not work

iPhone: check in EnglishLock Settings that the Screen Time permission is on and that the apps are marked to lock.
Android: check that "Usage access" and "Display over other apps" are on for EnglishLock, and that battery saving is not closing the app.
After updating the system or restarting the phone, open EnglishLock once.

I found a mistake in a word or in the audio

Open the word on the Mural and tap "Report an error", or write to englishlock.app@gmail.com with the word and the problem.

Delete my data

In the app's Settings, tap "Delete my data", or uninstall the app. Your study data stays only on the device, and we keep no copy. See Privacy.

Remove permissions

In your phone's settings, turn off the EnglishLock permissions whenever you want. Without them the lock stops working.